Frequently Asked Questions
What to do if I forget my password?
You can change your password by clicking on the “Forgot my password” option in the login interface.
- Click on “Forgot Password”
- Put in your email or mobile number and you will receive a code.
- Fill in that code.
- Enter a new password
- Save
What to do if I forget my login credentials?
You can change your password by clicking on the “Forgot my password” option in the login interface.
- Click on “Forgot Password”
- Put in your email or mobile number and you will receive a code.
- Fill in that code.
- Enter a new password
- Save
Can the delivery address be changed?
The delivery address cannot be changed after the order is dispatched. However, before the order is dispatched, you can email us at [email protected] to change the delivery address and we will consider it. You can also whatsapp us at +91 9557728171, 9664186307.
Can the order information be changed?
The order information cannot be changed after the order is dispatched. However, before the order is dispatched, you can email us at [email protected] to change the order information and we will consider it. You can also whatsapp us at +91 9557728171, 9664186307.
How to track the order that I placed?
You will be duly informed when the order is dispatched. You will also be provided required information about our delivery partners so that a smooth delivery can be ensured.
How long will it take for the order to arrive?
The order is usually dispatched within a day. Your order can take 3 to 7 days for arrival depending upon your address.
How to cancel my order?
An order cannot be canceled after it is dispatched. However, before the order is dispatched, you can email us at [email protected] and we will get in touch with you.
How to know that my order is confirmed?
After you place the order and complete the payment, your order will be confirmed. You will receive an email on your registered id regarding the same. You can also go to my orders and double-check your confirmed order.
What should I do if I receive damaged/wrong order?
In case you have received a damaged/wrong order. You should email us at [email protected] within 12 hours of placing the delivery informing us about the issue. We will get in touch and do the needful to help you in every possible way. You can also whatsapp us at +91 9557728171, 9664186307.
How to use my cashback coupon?
All the available coupons will be visible in your cart. You can avail the coupons by clicking on them and the discount would be reflected in your cart.
What to do if money has been debited multiple times from my account?
If there is any discrepancy in the transaction, please email us at [email protected] as soon as possible. We will check it from our side and do the needful to help you in every possible way. You can also whatsapp us at +91 9557728171, 9664186307.
How can I know about the various offers on the website?
All the major offers at Nainileaf are always displayed on the main landing page of the website. You can also access all great offers by clicking on view more.
Review writing guidelines.
As you are our customers and we are working for your convenience, we encourage you to give us occasional feedback and also appreciate us whenever you like our service.
- You are welcome to use the comment section below every plant to review our products and services.
- Try to cover all the aspects of your experience with us.
- We expect you to be respectful in your review and refrain from giving a malicious and biased review.
What are the various payment methods that I can use?
Nainileaf accepts Debit/Credit Cards, UPI, Net Banking, Digital Wallets, and Cash on Delivery as modes of payment. The payment that you make is facilitated by the Easebuzz payment gateway. You may check their privacy policies here: https://easebuzz.in/privacy.
