Customers can cancel the order till 12 hrs. after placing the order.

For the cancellation, the customer needs to inform us during the stipulated time period through our email id: support@nainileaf.com or Whatsapp +91 9557728171, 9664186307 with their order number.

No cancellation of an order will be entertained after 12 hrs at any case.

After successful cancellations, the refund will be processed within 48 hrs from our side through our payment gateway and credited back into your original mode of payment within 10 days.

Additional 4% cancellation charges plus 18% GST will be deducted of the total amount in case of refunds

Customers can modify/change their shipping address within 12 hrs through our email id: support@nainileaf.com or WhatsApp number: +91 9557728171, 9664186307.

If the plant received rotten or damaged, do mail or WhatsApp us with pictures of the same immediately after delivery within 12 hrs.

The only replacement will be arranged by us for your damaged or rotten product.

If customer fails to provide pictures of damaged plants within stipulated time period on that no replacement or refund will be considered at any case.